Shipping Policy

Welcome to Luxlaca. We’re delighted to have you as a valued customer. To ensure a seamless shopping experience, we’ve outlined our shipping policy below.

1. Order Processing Time:

• All orders are typically processed within 7 business days (Monday through Friday, excluding holidays) from the date of purchase.
• During peak seasons and promotions, processing times may be slightly extended, but we’ll always strive to get your order to you as quickly as possible.

2. Shipping Methods:

• We offer several shipping options, including standard, expedited, and express services. The available methods and associated costs will be displayed during the checkout process.
• We currently ship to addresses within the North America, Europe and Australia.

3. Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, and destination of your order.
• We may offer free shipping promotions from time to time. If your order qualifies for free shipping, this will be clearly indicated during checkout.

4. Estimated Delivery Time:

• The estimated delivery time depends on the shipping method you choose and your location.
• Standard free shipping typically takes 12 business days.
• Expedited shipping usually delivers within 9 business days.
• Express shipping offers the fastest delivery, arriving within 7 business days.
• Please note that these times are estimates and may be subject to delays beyond our control, such as weather or carrier issues.

5. Tracking Information:

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

6. International Shipping:

• For international orders, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
• Customs processing times may also affect the delivery time of international orders.

7. Undeliverable or Returned Packages:

• In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons, we will attempt to contact you to resolve the issue. Additional shipping charges may apply for re-shipment.
• If a package is returned to us as undeliverable and we are unable to contact you within 3 days, we will refund the order amount minus shipping costs.

8. Order Status and Support:

• You can check the status of your order by logging into your account on our website or by contacting our customer support team.
• If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you.

9. Holidays and Peak Seasons:

• During holidays and peak shopping seasons, such as Black Friday and Christmas, please allow for additional processing and delivery time due to high order volumes.

10. Returns and Exchanges:

• For information on our return and exchange policy, please refer to our Return and Exchange Policy.

We appreciate your trust in Luxlaca Inc. If you have any further questions or need assistance with anything related to your order or shipping, please feel free to contact our customer support team. Thank you for choosing us for your shopping needs!